Help desk outsourcing is a winning option for MSP to raise efficiency and reduce costs of help desk operations without hiring and growing an in-house help desk team.
With 14 years of experience in providing L1-L3 support services, ETS IT offers outsourced white label help desk services to relieve managed service providers from the burden of keeping and scaling up an in-house help desk team. You reserve the customer relationship ownership, while our company covers your customers’ help desk needs under your brand, upholding its reputation.
Our help desk team fully manages and performs L1 help desk services.
We cooperate with a customer as an extension of their in-house L1 support team.
We handle L1 tickets and provide part of L2 technical support, possibly in collaboration with your in-house technical support team.