IT Help Desk Services

We’ve worked with 200+ clients  to reduce cost, win new business & keep customers happy. ETS delivers consistent & reliable IT Help Desk, Tech Support & Incident Management Services.

20% of our clients were acquired within 24 months of working with us.

Our technical support engineers are certified & experienced in a wide range of hardware, software & networking solutions. We help our clients reduce cost, improve TAT & scale faster.

Trusted IT Help Desk Services

Supporting Computers, Laptops, Mobiles, Printers, Routers, Devices, etc. From logging tickets to resolving tier 1 & tier 2 issues on the first call. Seamlessly complementing your in-house team.

Supporting Computers, Laptops, Mobiles, Printers, Routers, Devices, etc. From logging tickets to resolving tier 1 & tier 2 issues on the first call. Seamlessly complementing your in-house team.

Savings and Professional Support Seem Mutually Exclusive?

WHAT YOU GET WITH IT HELP DESK SERVICES

WHY CHOOSE ETS Help desk services

  • 13 years of entire experience in IT.
  • Microsoft Network Partner, AWS Select Consulting Partner, 
  • Certified IT professionals on board.
  • IT team holding a range of certificates, among which are AWS Certified Solution Architect, Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).

WHAT IT COMPONENTS WE COVER

it-infrastructure

ANSWERING FREQUENT QUESTIONS ABOUT HELP DESK SERVICES

How can we check the quality of your services?

We are ready for test tasks and you can take a trial service period to see our workflows. In case of white-label servicing, you can evaluate how ticketing apps and visuals will be adapted to your brand format.

How can we be sure that IT help desk support will entail reduced infrastructure costs?

Before service provisioning, we will assess your IT infrastructure and processes to find the potential for improvements, then we will juxtapose your current TCOs of interest versus the anticipated TCOs with our services engaged.

What is to guarantee against unexpected support termination?

As a rule, our support contracts with customers last for several years, 10 years in some cases. Besides, our contracts are safe and have substantial transition periods which exclude sudden support wind-ups.