Managed IT Services
Managed IT services are a way to keep your IT infrastructure and applications stable, cost-effective, and relevant to the evolving business needs.
Components of Our Managed IT Services
The scope of our managed IT services encompasses many tasks, from remote infrastructure monitoring to management and configuration of cloud services and security services. We’ll be glad to provide you with a tailored offer including any service components in any combination, depending on your specific needs.
IT Infrastructure Consulting
Analyzing the IT infrastructure state and problems and providing recommendations. IT infrastructure optimization and migration roadmap. Advising on IT infrastructure cost optimization.
IT Infrastructure Monitoring
24/7 monitoring to avoid downtime. Troubleshooting incidents (service not available, app bugs, security issues, etc.) and analyzing their root causes.
IT Infrastructure Administration
User administration, regular software configuration and updates. Management of servers, network, cloud and on-premises data centers, and cloud services. Virtual desktop administration. Vulnerability assessment, vulnerability scanning. Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT Help Desk
L1, L2 and L3 tech support: Introduction of efficient SOPs and ITSM processes. Resolution of reported incidents. User satisfaction rate management. User knowledge base maintenance.