Outsourced Help Desk Services for MSP

Help desk outsourcing is a winning option for MSP to raise efficiency and reduce costs of help desk operations without hiring and growing an in-house help desk team.

With 14 years of experience in providing L1-L3 support services, ETS IT offers outsourced white label help desk services to relieve managed service providers from the burden of keeping and scaling up an in-house help desk team. You reserve the customer relationship ownership, while our company covers your customers’ help desk needs under your brand, upholding its reputation.

Helpdesk Option

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Outsourced L1 support

Our help desk team fully manages and performs L1 help desk services.

Hybrid L1 support

We cooperate with a customer as an extension of their in-house L1 support team.

Outsourced L1-L2 support

We handle L1 tickets and provide part of L2 technical support, possibly in collaboration with your in-house technical support team.